Loan support

Online loan application form help

Click here if you need technical help with your online application

Variation Request

Request a variation to your loan agreement by submitting updated information.

Processing times depend on the complexity of the Variation Request, timely receipt of all relevant information and number of banks involved.

Please provide us as much notice as possible when requesting a variation to your loan agreement.

Click here to submit a Variation Request

Discharge/Release Authority

Please allow 30 days for any full discharge request.

If your variation relates to a full discharge, please download, complete and attach this Discharge/Release Authority form to your Variation Request.

You can complete this form on a computer (Fillable PDF) or you can print it and fill it in by hand. You are not able to save the form when opened in a browser.

To use the Fillable PDF application form you must download it to your desktop first. Right click on the link above and select 'save target as' or 'save link as' and download the form to your desktop.

Open the form on your desktop using Acrobat Reader. Make sure you save the application form regularly as you are filling it in. The fillable PDF form will not function correctly when it is opened in a web browser or other software, for example Microsoft Edge, Chrome, Firefox, Preview.

You can download a free version of Adobe Acrobat Reader DC software

Decision Review Request

If you disagree with our loan decision on your loan application, you can request a review of that decision.

You must submit the request for a review in writing to us within 30 business days of receipt of the decision notification.

Click here to submit a Decision Review Request