Loan support

If you need help with your application, please contact us through the link below or call us on 1800 875 675.

If you disagree with our decision on your loan application, you can request a review.

Make sure you submit a request in writing within 30 business days of receiving the decision notice.

Request a change to your loan agreement by submitting updated information.

Processing times depend on the complexity of the variation, timely receipt of all relevant information and number of banks involved.

Please provide us as much notice as possible when requesting a variation to your loan.

If your variation relates to a full discharge, please download, complete and attach a Discharge/Release Authority form to your request.

Please allow 30 days for a full discharge request.

Use the form below to request a discharge/release security for your loan.

Discharge/Release Authority form

Complete this form on your computer or print and fill it in by hand.

• Right click on the link above and select 'save target as' or 'save link as' to download the form.
• Open the form using Acrobat Reader. Download a free version of Adobe Acrobat Reader DC software.
• Save the application form regularly as you are filling it in.
• The form will not work when opened in a web browser or other software, e.g. Microsoft Edge, Chrome, Safari, Preview.

Use the form below to request a Direct Debit for your loan repayments.

Direct Debit Request form

Complete this form on your computer or print and fill it in by hand.

• Right click on the link above and select 'save target as' or 'save link as' to download the form.
• Open the form using Acrobat Reader. Download a free version of Adobe Acrobat Reader DC software.
• Save the application form regularly as you are filling it in.
• The form will not work when opened in a web browser or other software, e.g. Microsoft Edge, Chrome, Safari, Preview.