Manage your loan As a RIC loan customer, easily access services to manage your loan and view information about payments. Service options Contact us I want to... Choose from the following options to view information and find services to manage your RIC loan. Check loan payment cycle Update direct debit details or set up additional payments Request a variation to a loan agreement Discharge loan security Check loan application progress Request a decision review Contact us Get in touch with the RIC Contact Centre to: Update your contact details Request a statement Make a hardship request Contact us