Our commitment to you

We are committed to providing loans that support the long-term strength, resilience and profitability of Australian farm businesses.

Our service is impartial, respectful and ethical.

Service standards

We are committed to providing a service that is:

  • Responsive
  • Personable and understanding
  • Consistent and clear
  • Fair and transparent.

Responsive

We will answer your questions as quickly as possible.

You will be kept up to date on the status of your application.

You can call us on 1800 875 675 during business hours.

You can email us using our online contact form.

Personable and understanding

You will deal with a real person. Our staff understand the needs of farmers and farm-related small businesses.

Our staff understand the needs of regional Australia.

We will respond quickly to new and emerging issues to support the needs of regional Australia.

Consistent and clear

It is easy to find information on our website.

It is easy to get information when you call our contact centre.

Our application and assessment process is consistent across Australia.

Our information and processes are easy to understand.

Fair and transparent

We handle all information carefully to protect your privacy.

We manage all complaints quickly and fairly.

We take an active approach to sharing information with the public, in line with the Freedom of Information Act 1982 (FOI Act)

We comply with our legislative and regulatory requirements under the Regional Investment Corporation Act 2018 (RIC Act)

Contact us

Ask us a question or send your feedback using our online contact form.

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