Immediate financial assistance

Queensland and NSW flood disaster

The Queensland and NSW disaster has devastated entire communities.

If you’re seeking disaster or emergency support, please contact the Services Australia emergency information line on 180 22 66 or visit servicesaustralia.gov.au/disaster

Existing RIC customers affected by the flood disaster and unable to make loan repayments can contact us on 1800 875 675 to talk to us about your loan.

Financial assistance in emergencies

Our loans are available to help eligible farm businesses achieve their business goals and return to viability over the long term.

If you need immediate help with household expenses or emergency assistance following a natural disaster, other forms of government assistance are available.

  • Your local Rural Financial Counselling Service can provide information on the full range of government assistance programs for farmers and farm businesses. Visit website
  • For information on the Farm Household Allowance or other social security payments, call the Services Australia Farmer Assistance Hotline on 13 23 16. Find out more
  • For information on Natural Disaster Relief and Recovery Arrangements, call the Australian Government Information Hotline on 180 22 66 or your relevant state government emergency management department. Find out more
  • Information on other government assistance measures for farmers and farm businesses is available from the Australian Government Department of Agriculture, Fisheries and Forestry or your state government primary industry department. Find out more