Contact Centre Officer

Fulltime Maximum Term – 10 Month Contract
Located in Orange, NSW with flexible work options considered
Customer Service - Call Centre
$84,624 – $94,027 per year + superannuation
Applications close Thursday 2nd April 2026, 11pm

RIC (Regional Investment Corporation) is an Australian Government finance provider for farmers and farm-related small businesses. We provide low-cost loans to strengthen Australian agriculture and grow thriving regional communities. RIC farm loans support our customers to prepare, manage through and recover from drought, natural disasters or biosecurity risks causing severe financial disruption. We help accelerate plans for first-generation farmers and next-generation farmers.

Your future at the RIC:

We are seeking a motivated and customer focused Contact Centre Officer to join our team and deliver high quality service to RIC customers. In this role, you will be the first point of contact, responding to customer enquiries via phone and email, providing accurate information, and supporting customers throughout their loan journey.

You will work collaboratively with internal teams to resolve enquiries, assess the completeness of applications, and ensure customer records are accurate and up to date. This is an opportunity for someone with strong communication skills, attention to detail, and a genuine commitment to delivering a positive customer experience in a fast-paced, service driven environment.

What you will do:

Providing consistent and first-class customer service for RIC customers.
Assessing the completeness and accuracy of loan applications received.
Efficiently managing inbound and outbound customer calls and emails and assisting with their enquiries.
Proactively identify customer needs and support customers with all aspects of their experience.
Manage customer-initiated feedback.
Prepare, issue and or reissue loan statements to customers and store all loan documentation.
Liaise with internal stakeholders relating to loan enquiries, i.e Finance.
Other duties as required.

You’ll be proud of:

Working for an organisation that helps to build a stronger Australia through thriving regions
Joining a workplace that is bold and acts with purpose, is down to earth, and embraces difference and acts as one.
Contributing towards improved capabilities that meet the emerging needs of the business
Discover why the RIC is a great place to work at ric.gov.au/careers

Is this job for you?

Fulltime Maximum Term – 10 Month Contract
Located in Orange, NSW with flexible work options considered
Generous employment conditions such as paid Christmas shutdown leave, salary sacrifice options, health & fitness reimbursement and more!
$84,624 – $94,027 per year + superannuation

About you?

Ability to collaborate effectively with Agri Lending Specialists to deliver client outcomes.
Ability to apply judgement, knowledge and limited discretion in interpreting and applying credit related legislation, instructions, guidelines and procedures.
a warm and friendly with a strong work ethic and positive attitude.
strong initiative and problem-solving skills and able to work both autonomously and, in a collaborative team environment.
impeccable communication skills, be self-directed and accountable.
proficiency with technology, especially computers, software applications, and phone systems.
Excellent problem solving and superior customer service skills.
Demonstrated ability to build rapport with others in order to understand issues and suggest course of action appropriate to the customers’ needs.
Ability to remain calm in stressful and challenging situations with a high resilience level.
Strong analytical, verbal and written communication skills.
High attention to detail.
Ability to develop and foster strong working relationships with all key stakeholders.
Client-focused with a positive team player attitude.

Please see Position Description for full selection criteria.

How to apply:

Apply by submitting a current resume/CV
Attach a statement of no more than 750 words aligning your skills and experience to the job and the capabilities required to perform it
Applications close Thursday 2nd April 2026, 11pm

Keen to learn more:

The successful candidate will be required to undergo pre-employment screening including a National Police History Check and must have the right to work in Australia
Reach out to our Human Resources Officer at recruitment@ric.gov.au

RIC has the right to interview for this position prior to the closing date.

RIC is an Equal Opportunity Employer and is committed to fostering a diverse, safe, and flexible workplace that values differences, supports inclusiveness and encourages all employees regardless of gender, cultural background, disability, sexual orientation, or caring responsibilities, to achieve their potential. You must have a Permanent Right to Work in Australia to apply for this position.

Where additional candidates are found suitable from this round of recruitment a talent list or pool may be created for filling any similar permanent or temporary roles that may become vacant over the next twelve months.