Salesforce Support Officer
- Location: Orange, NSW or remote
- 12-month contract
- Salary range $111,070 to $123,411 per annum + superannuation
- Applications close Thursday, 15 January 2025, 11pm
RIC (Regional Investment Corporation) is an Australian Government finance provider for farmers and farm-related small businesses. We provide low-cost loans to strengthen Australian agriculture and grow thriving regional communities. RIC farm loans support our customers to prepare, manage through and recover from drought, natural disasters or biosecurity risks causing severe financial disruption. We help accelerate plans for first-generation farmers and next-generation farmers.
Your future at the RIC:
As the Salesforce Support Officer, you will be responsible for the day-to-day support and administration of our Salesforce environment. You will work closely with our internal IT support team on assigned Salesforce helpdesk tickets and Salesforce implementation tasks.
What you will do:
- Developing and maintaining RICs Salesforce business application
- Creating and maintaining application solution documentation, including for the end user
- Identifying areas for improvement on the Salesforce business application outside of business-initiated change and delivering technical change to support
- Reviewing business cases for change to the Salesforce business application, including business and technical analysis on the request, developing business requirements, acceptance criteria and technical requirements, providing solution design, technical build to implement solutions, system testing along with promoting a culture of continuous improvement, and adoption of Salesforce initiatives
- Demonstrations on upcoming changes to the Salesforce business application
- Identifying and resolving Salesforce technical debt
- Triage of all Salesforce Helpdesk requests as first line of support and identifying Salesforce issues to build out backlog for technical delivery
- Onboarding new users, developing documentation and providing training and first line user support on Salesforce functionality
- Collaborate across the RIC, especially with Information Technology and other business stakeholders to support data integrity and operational reliability of our standardized business analytics, tools and processes
- Supporting the RIC in cross-functional projects and strategic changes to systems and processes
- Other duties as required.
You’ll be proud of:
- Working for an organisation that helps to build a stronger Australia through thriving regions.
- Joining a workplace that is bold and acts with purpose, is down to earth, and embraces difference and acts as one.
- Contributing towards improved capabilities that meet the emerging needs of the business.
- Discover why the RIC is a great place to work at ric.gov.au/careers
Is this job for you?
- 12-month contract
- Located in Orange, NSW with remote work options considered
- Generous employment conditions such as paid Christmas shutdown leave, salary sacrifice options, health & fitness reimbursement and more!
- Salary range $111,070 to $123,411 per annum + superannuation
About you
- A strong customer service focus
- Very high-level verbal and written communication skills, with the ability to communicate technical information in a clear and concise manner to technical and non-technical users
- High attention to detail
- Ability to develop and foster strong working relationships with all key stakeholders
- Client-focused with a positive team player attitude.
- The ability to effectively prioritise work in line with the organisational and project objectives
- Experience in similar roles
- Experience in the use of the Salesforce CRM system, its workflows, automations, validation rules, profiles, and permissions.
- Experience in gathering and developing business and technical requirements
- Experience with deployments using Salesforce metadata, branching strategies and code base deployment
- Experience with VS code
- Experience with JIRA
How to apply:
- Apply by submitting a current resume/CV
- Attach a statement of no more than 750 words aligning your skills and experience to the job and the capabilities required to perform it
- Applications close Thursday, 15 January 2025, 11pm
Keen to learn more:
- Visit https://www.ric.gov.au/careers to learn more about the RIC
- The successful candidate will be required to undergo pre-employment screening including a National Police History Check and must have the permanent right to work in Australia
- Reach out to Human Resources at recruitment@ric.gov.au
RIC has the right to interview for this position prior to the closing date.
RIC is an Equal Opportunity Employer and is committed to fostering a diverse, safe, and flexible workplace that values differences, supports inclusiveness and encourages all employees regardless of gender, cultural background, disability, sexual orientation, or caring responsibilities, to achieve their potential. You must have a Permanent Right to Work in Australia to apply for this position.
Where additional candidates are found suitable from this round of recruitment a talent list or pool may be created for filling any similar permanent or temporary roles that may become vacant over the next twelve months.
